Branch Manager (Food)
Do you promote great standards and take pride in running an efficient and high-performing operation?
Do you enjoy leading others, inspiring and supporting them to achieve their full potential?
Do you like the idea of being placed at the heart of the community, working for the East of England's largest independent retailer?
Retail is fast-paced and constantly evolving; but you already understand this. You know that quick-thinking, a positive outlook and embracing change are all key to thriving in this dynamic environment.
You're a true operator and will strive to ensure that your branch is at its 'A game' at all times. You'll be committed to driving consistent high standards and promoting legal compliance, as well as making sure that the service your store provides exceeds our members' and customers' expectations at every opportunity.
You won't do this alone; key to our success is our skilled, engaged and diverse branch teams. You'll take the same pride in seeing your colleagues achieve their full potential, as you do in realising your own. This role is as much about coaching and supporting your team members, as it is trading the shopfloor.
- Lead and support the branch team
- Ensure that the branch delivers exceptional standards and customer service
- Growing the branch's turnover and profitability (e.g. managing costs, including personnel)
- Make sure that the branch is operating safe and legally (including acting as the DPS)
- Establish the branch as the convenience retailer trusted most by its local community
- Build relationships with other stores, customers and Head Office/support colleagues
- Promoting membership
We’re pleased to offer a home delivery service in a number of our stores which is operated by our in-house teams. If there is any requirement to drive in support of this service, this will be discussed with you as part of the recruitment process.
The Ideal Candidate
You don't necessarily need to have managed a store before - we will provide you with the training and skills you need to succeed - but you will have demonstrated first-class team leadership in previous role(s).
- Experience of working in a food retail or customer service environment
- Great interpersonal skills, able to effectively communicate with stakeholders at all levels
- Commercially astute
- A confident decision-maker
- Driven, determined and resilient
- Good level of literacy, numeracy and IT literacy
- Self-aware, with commitment to continued professional and personal development
Alongside a competitive salary, we also offer enhanced employer pension contribution and holiday entitlement, as well as our colleague discount scheme (including 10% off in our Foodstores) – these are just a few benefits of working for us! Full details can be viewed on the ‘Colleague Benefits’ section of our website.
You will also benefit from our award-winning ‘Know-How’ training programme, helping you to achieve your true potential. Should you have your sights on career progression in the future, we advocate 'growing' our own talent. We’ve supported lots of our colleagues to go on to manage our bigger stores and even on to area management and specialist roles.
We’re here to serve our communities when they need us so, as Branch Manager, you will be required to work a number of different shifts across our trading hours, which include early mornings, evenings and weekends. We promote flexible working arrangements and are happy to discuss different ways of working (please indicate your availability within your application).
About the Company
As a Co-op we’re a different type of business. We’re owned by our members and we work for the benefit of people and our communities, not just for profit. We’re driven by our democratic values which are based around being fair, doing the right thing and caring for all those we deal with. This includes our customers, our suppliers, our environment and each other.
We expect colleagues who work with us to share these values. We’re still a business and we work in a very competitive area so it’s still important that we’re efficient and work to the highest professional standards.
We’ve been able to achieve success for over 150 years because of our people and we encourage applications from individuals from all backgrounds; you reflect the communities we serve! If you would like to join us on the next part of our journey, please follow the instructions on how to apply.
Click here to find out more https://www.eastofengland.coop/.
COVID-19 Recruitment Statement
Our colleague’s health and wellbeing is our priority and we have taken all reasonable steps to protect our teams in light of the COVID-19 pandemic.
Whilst we have a number of measures in place to make our workplaces COVID-secure, applicants should be aware that the vast majority of our vacancies are for customer-facing roles. Whilst you are not obliged to share the details of any health conditions as part of your application, we would encourage you to consider any Government guidance which might apply to you. The latest advice for clinically vulnerable and clinically extremely vulnerable people can be found here (https://www.gov.uk/coronavirus).
If you would like to discuss a vacancy prior to making an application, please contact firstname.lastname@example.org.
East of England Co-op