Vacancy Introduction

As the Systems Co-ordinator (Marketing) at the East of England Co-op, you will be responsible for maintaining and evolving our marketing technology 'stack' which includes CRM, social media management, email, website CMS, and customer/member analytics platforms. These marketing tools support our member and customer data management, marketing campaigns, and customer/member behaviour analysis.

Your role will also involve optimising our business processes that surround our marketing technology and ensure they remain compliant with regulations and best practice.

Are you naturally inquisitive? Do you enjoy finding the root cause of a problem and finding effective solutions? If you’re determined, positive, conscientious with meticulous attention to detail this could be the role for you.

Role Responsibility

• Managing the maintenance, quality assurance and testing of our marketing technology including our CRM, email, website, forms and customer support ticketing systems.
• Supporting the implementation and regularly reviewing the processes and practices within the Member and Customer Team to ensure our systems and use of data remain compliant with relevant regulations and best practice (e.g. GDPR etc.). This includes maintaining our documentation obligations, processes and policies for regulations.
• Assisting with maintaining the marketing systems budgets and processing agreements and payments. This includes diarising renewal dates and reviewing / proposing updated agreements ahead of renewal as well as raising purchase order numbers and tracking spend within budgeting documents.
• Keeping up with industry research and legislation to ensure your skills and knowledge remain relevant and sharing best practice with colleagues. 

You can read more in the job description for this role which can be downloaded at the bottom of this webpage.

The Ideal Candidate

• Proficient in marketing technology software such as CRM systems (e.g., Microsoft Dynamics), Email Service Providers (e.g., Mailchimp), Website CMS systems (e.g., WordPress), and support software (e.g., Zendesk).
• Knowledge and experience in ensuring compliance with UK Data Protection regulations and GDPR.
• Problem-solving skills with a curious and conscientious nature.
• Resilient, positive, and solution-oriented mindset to overcome barriers.
• Highly adaptable, organised, and capable of managing multiple priorities.
• Meticulous attention to detail and accuracy in all tasks.
• Embraces change and actively seeks continuous improvement.
• An understanding of marketing and communications, and how marketing technology plays a role in delivering effective campaigns.
• Possesses a valid UK driving license.

Package Description

What’s in it for you

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?  

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 25 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Access to our colleague communications app, The Loop
• Enhanced* family leave and pay arrangements
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great deals and discounts across 100’s of high street and online retailers
• Financial wellbeing support, including Wagestream®

Check out the detail of all our colleague benefits here.

* Enhanced on statutory terms, subject to service criteria.

We recognise the challenges people face trying to balance commitments both in and out of the workplace -  perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

About the Company

The East of England Co-op is the largest independent retailer in East Anglia, with over 230 stores and branches across Norfolk, Suffolk, and Essex.

Owned by over 260,000 members – including our colleagues – our vision is to be the most valued organisation in our region, by being a better kind of business and using our profit to make a positive impact on our communities.

Our Community Cares Fund provides hundreds of thousands of pounds to support groups and good causes, with a focus on mental health and wellbeing, food justice for all and creating community spaces. 

With a focus on environmental sustainability, we’re proud to have led the way on reducing food waste, being the first major retailer to sell food past its Best Before date for just 10p. 

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential, whether in food retail, funeral services, property investment, travel, security, stonemasonry, events, or our support functions. 

Find out more at www.eastofengland.coop

Our Recruitment Process

If this is the job for you, simply click ‘apply’. You will be required to register a profile on our careers page. To do this simply click apply. The good news is you’ll only have to register once – after this, it’ll be easier and quicker to apply for any roles in the future too.

Please note that our working patterns are non-contractual. The advertised working pattern represents the normal working pattern for the role at time of advertisement and is subject to change.

East of England Co-op