Vacancy Introduction

Co-op Secure Response is seeking a Retail Support Officer to provide security support and respond to incidents at our branches in Norfolk, Suffolk, or Essex. The successful candidate will develop professional relationships with colleagues and act as a deterrent to internal dishonesty and external anti-social behaviour and theft.

Role Responsibility

Responsibilities include responding to incidents, investigating events, completing welfare checks on branches, liaising with external agencies, and supporting department campaigns. The ideal candidate should possess the ability to work independently and as part of a team, punctuality, effective communication skills, and the ability to evaluate risk and make suitable decisions.

You can find out more about this role in the job description which can be downloaded at the bottom of this webpage.

The Ideal Candidate

You will be professional and self-motivated, able to use your own initiative, react quickly, embrace change, evaluate risk, and make suitable decisions. You should possess the ability to develop and maintain up-to-date professional and technical competence and use it in the achievement of objectives.

Colleagues undertaking this role must hold the following licences to conduct the role accordingly:

• Full Driving License.
• SIA CCTV License.
• Basic Security SIA License.

The working times for this role, work on a 5 on, 2 off rotas (including weekends) working 8-hour shifts - The shift times for this role are mainly 15:00 – 23:00 with 1 week in 5 being 10:00 – 18:00.

Package Description

What’s in it for you

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?  

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 25 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Access to our colleague communications app, The Loop
• Enhanced* family leave and pay arrangements
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great deals and discounts across 100’s of high street and online retailers
• Financial wellbeing support, including Wagestream®

Check out the detail of all our colleague benefits here.

* Enhanced on statutory terms, subject to service criteria.

We recognise the challenges people face trying to balance commitments both in and out of the workplace -  perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

About the Company

The East of England Co-op is the largest independent retailer in East Anglia, with over 230 stores and branches across Norfolk, Suffolk, Essex and Cambridgeshire.

Owned by over 260,000 members – including our colleagues – our vision is to be the most valued organisation in our region, by being a better kind of business and using our profit to make a positive impact on our communities.

Our Community Cares Fund provides hundreds of thousands of pounds to support groups and good causes, with a focus on mental health and wellbeing, food justice for all and creating community spaces. 

With a focus on environmental sustainability, we’re proud to have led the way on reducing food waste, being the first major retailer to sell food past its Best Before date for just 10p. 

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential, whether in food retail, funeral services, property investment, travel, security, stonemasonry, events, or our support functions. 

Find out more at www.eastofengland.coop

Our Recruitment Process

If this is the job for you, simply click ‘apply’. You will be required to register a profile on our careers page. To do this simply click apply. The good news is you’ll only have to register once – after this, it’ll be easier and quicker to apply for any roles in the future too.

Please note that our working patterns are non-contractual. The advertised working pattern represents the normal working pattern for the role at time of advertisement and is subject to change.

East of England Co-op