Vacancy Introduction

We are looking for a Permanent full time Retail Support Desk Analyst to work a total of 39 hours per week 5 days over 7, work pattern to be arranged.

Role Responsibility

• Dealing with store queries by phone and email
• Effective task completion, ensuring deadlines are achieved and accuracy is maintained
• Store Compliance Monitoring & Support
• Coaching, Training & supporting store colleagues
• Communicate effectively, with the immediate team, head office & store operations
• Self-motivated with an ability to work autonomously as well as part of a team
• Support cultural change and the introduction of new working practices and processes at head office and in store for stock management and replenishment
• Excellent attention to detail, and the ability to plan and organise your workload to achieve deadlines
• Take ownership to achieve all agreed operational and performance targets
• Contribute to creating the best place to work by sharing best practice and supporting my colleagues
• Be responsible for your own understanding and development, proactively keeping up to date with all relevant communications
• Take ownership and deal with all issues and complaints in a professional and caring manner, following the correct process and ensuring the best outcome for the customer/business

The Ideal Candidate

• Strong communication skills
• Previous customer service, food retail or stock system experience
• Familiar with Microsoft office, word, excel & email

Package Description

Click here to find out more https://www.eastofengland.coop/careers/benefits-of-working-for-the-east-of-england-co-op.

About the Company

As a co-op we’re a different type of business. We’re owned by our members and we work for the benefit of people and our communities, not just for profit.  We’re driven by our democratic values which are based around being fair, doing the right thing and caring for all those we deal with.  This includes our customers, our suppliers, our environment and each other.  We expect colleagues who work with us to share these values. We’re still a business and we work in a very competitive area so it’s still important that we’re efficient and work to the highest professional standards.

Click here to find out more https://www.eastofengland.coop/.

East of England Co-op