Vacancy Introduction

As Overnight Response Officer for East of England Co-op, you’ll play an important role in keeping our businesses and amazing colleagues safe. Furthermore, you’ll help to support and protect our valued Co-op Secure Response clients.

The Overnight Response Officer will support the wider Security team by carrying out assigned duties; these might relate to routine tasks, or in relation to incidents which have occurred during the day, for example. Equally, the Overnight Response Officer may be required to respond to incidents and security observations themselves, as they occur.

This is an overnight position, which entails travel across the East of England. Therefore, its important you’re comfortable with the working hours involved and you’re a confident driver. Ideally, you’ll enjoy your own company too, given lone-working is involved; however, you’ll be fully supported by our 24/7 Alarm Receiving Centre (ARC), as well as our Security Management and wider Society colleagues.

Role Responsibility

• Respond to incidents and general security observations, as directed by the ARC or Security Management.
• Provide support to colleagues and clients, as well as customers, emergency services, etc., where required.
• Positively represent the Society and Co-op Secure Response in our communities.

As this role will involve regular travel across Norfolk, Suffolk and Essex, a company vehicle will be provided.

The Ideal Candidate

• Knowledge and understanding of retail security
• Flexible, hard-working and confident
• Professional and self-motivated
• Able to work alone on own initiative and also as part of a team
• Punctual, both in attendance and in delivery of work against timescales
• SIA DS and CCTV licences
• Full UK driving licence
• Happy to work unsocial hours

Package Description

Alongside a competitive salary, we also offer enhanced employer pension contribution and holiday entitlement, as well as our colleague discount scheme (including 10% off in our Foodstores) – these are just a few benefits of working for us! Full details can be viewed on the ‘Colleague benefits’ section of our website.

You will benefit from our award-winning training helping you to achieve your true potential. Should you have your sights on career progression in the future, we’ve supported lots of our colleagues through Apprenticeships and to develop into managerial and professional roles.

Working Hours

We promote flexible working arrangements and are happy to discuss different ways of working (please indicate your availability within your application). However, the primary purpose of this role is to provide overnight support, so applicants must be comfortable with - and able to - work unsocial hours.

About the Company

As a co-op we’re a different type of business. We’re owned by our members and we work for the benefit of people and our communities, not just for profit.  We’re driven by our democratic values which are based around being fair, doing the right thing and caring for all those we deal with. This includes our customers, our suppliers, our environment and each other. 

We expect colleagues who work with us to share these values. We’re still a business and we work in a very competitive area so it’s still important that we’re efficient and work to the highest professional standards.

We’ve been able to achieve success for over 150 years because of our people and we encourage applications from individuals from all backgrounds; you reflect the communities we serve! If you would like to join us on the next part of our journey, please follow the instructions on how to apply.

COVID-19 Recruitment Statement

Our colleague’s health and wellbeing is our priority and we have taken all reasonable steps to protect our teams in light of the COVID-19 pandemic.

Whilst we have a number of measures in place to make our workplaces COVID-secure, applicants should be aware that the vast majority of our vacancies are for customer-facing roles. Whilst you are not obliged to share the details of any health conditions as part of your application, we would encourage you to consider any Government guidance which might apply to you. The latest advice for clinically vulnerable and clinically extremely vulnerable people can be found here (https://www.gov.uk/coronavirus).

If you would like to discuss a vacancy prior to making an application, please contact hrservices@eastofengland.coop.

East of England Co-op