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Response Officer

Please Note: The application deadline for this job has now passed.

Vacancy Introduction

The Over Night Response Officer will be responsible for carrying out set security duties across the East of England Cooperative Society and the Clients of Coop Secure Response. These duties will be a mixture of set tasks and response to incidents. The Officer will be responsible for their safe driving and will be positioned in a branded vehicle.

You will be based across the whole of the Society's trading area, Norfolk, Suffolk & Essex.

Role Responsibility

Incident response/support

  • To respond to incidents and security observations as directed by the Alarm Receiving Centre (ARC) or Security Management
  • To provide support to Society Colleagues, customers and the emergency services where required on arrival
  • To investigate events by taking witness statements, reviewing CCTV and gathering evidence where required and to report all findings to the ARC or Security Management where requested
  • To assess outstanding non-compliance issues raised by security personnel and to report the findings to the ARC
  • To complete welfare checks on branches following an incident to offer support to Colleagues
  • To liaise with external agencies, such as the Police, Local Authorities during incidents
  • To support the department with any campaigns in Society branches as requested
  • To support security personnel in the successful completion of their task in locations as reasonably requested by Security Management
  • To ensure full compliance with Health & Safety and Data Protection legislation
  • To represent the Society and Coop Secure response in the public domain and upholding the reputation of the company
  • To adhere to all accreditations and policies set out by the East of England Cooperative and their governing bodies

The Ideal Candidate

  • The ability to work on your own and as part of a team

  • Punctuality and the ability to work to agreed timelines

  • Ability to develop effective working relationships

  • The ability to communicate and emphasise with Colleagues and the general public

  • Committed to delivering excellent service to all customers of Security Services

  • Professional and self-motivated, including the ability to use own initiative

  • The ability to react quickly and embrace change

  • The ability to evaluate risk and make suitable decisions

  • The ability to develop and maintain up to date professional and technical competence and use this in the achievement of objectives

  • Full Driving Licence

  • SIA guarding/Door Supervision Licence

  • Basic Security SIA Licence

  • Knowledge and understanding of loss prevention

  • Knowledge and understanding of retail security

  • Willing to work unsociable hours

About the Company

As a co-op we’re a different type of business. We’re owned by our members and we work for the benefit of people and our communities, not just for profit.  We’re driven by our democratic values which are based around being fair, doing the right thing and caring for all those we deal with.  This includes our customers, our suppliers, our environment and each other.  We expect colleagues who work with us to share these values. We’re still a business and we work in a very competitive area so it’s still important that we’re efficient and work to the highest professional standards.

Click here to find out more https://www.eastofengland.coop/.

COVID-19 Recruitment Statement

Our colleague’s health and wellbeing is our priority and we have taken all reasonable steps to protect our teams in light of the COVID-19 pandemic.

Whilst we have a number of measures in place to make our workplaces COVID-secure, applicants should be aware that the vast majority of our vacancies are for customer-facing roles. Whilst you are not obliged to share the details of any health conditions as part of your application, we would encourage you to consider any Government guidance which might apply to you. The latest advice for clinically vulnerable and clinically extremely vulnerable people can be found here (https://www.gov.uk/coronavirus).

If you would like to discuss a vacancy prior to making an application, please contact hrservices@eastofengland.coop.

East of England Co-op

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