Vacancy Introduction

The East of England Co-op is the largest independent retailer in East Anglia. It has a diverse portfolio of businesses, from food retail and funeral services to travel, events and conferencing and a growing security business. We are one of the largest private landowners in our region with over 700 properties. We are owned by over 280,000 members.
 
The Membership and Marketing department is responsible for developing and growing our membership and delivering marketing and communications initiatives which help our businesses to grow. 
 

Role Responsibility

• Apply expertise in research, qualitative and quantitative analysis, data mining, and the presentation of data to see beyond the numbers and opinions to understand how our campaigns and projects can be more effective
• Define and implement clear measurement methodologies and make sure we collect the right data    to produce relevant insights
•  To take a lead in understanding our markets and tracking a reporting trends and developments
•  Improve our understanding of customer satisfaction  
• Deliver high quality, digestible and pro-active insights to key business partners / stakeholders; marketing, commercial and operational teams
• Champion the value and importance of our data function and how it can drive the commercial value across our business portfolio. • Take a lead in supporting the successful system roll out of the new Membership CRM
• Ensure the Membership CRM is integrated appropriately to other business systems e.g. CRM  
• Ensure that the highest standards of data quality, accuracy, compliance and best practice are maintained by the Membership Support Services team.

The Ideal Candidate

• Strong analytical skills and the ability to interpret complex issues and generate insights.

• Team / line management experience – either through direct line management or equivalent skills with external partners or agencies

• Confident when presenting and communicating findings to all level of audience – lay to technical.

• Ability to communicate ideas clearly and effectively and build consensus 

• Excellent stakeholder and relationship management. Ability to build strong partnerships

• Resilient, positive and solutions focused mindset.

• Commercially astute

• Experienced in working with and analysing large volumes of data

• High attention to detail

• Excellent time management skills with an ability to prioritise and meet deadlines

• Strong stakeholder management skills

• Budgetary management experience desirable

• Full UK Driving License

Package Description

Click here to find out more https://www.eastofengland.coop/careers/benefits-of-working-for-the-east-of-england-co-op.

About the Company

As a co-op we’re a different type of business. We’re owned by our members and we work for the benefit of people and our communities, not just for profit.  We’re driven by our democratic values which are based around being fair, doing the right thing and caring for all those we deal with.  This includes our customers, our suppliers, our environment and each other.  We expect colleagues who work with us to share these values. We’re still a business and we work in a very competitive area so it’s still important that we’re efficient and work to the highest professional standards.

Click here to find out more https://www.eastofengland.coop/.

East of England Co-op