Vacancy Introduction

We are looking for an enthusiastic and driven field-based Sales Representative to proactively engage and interact with members of the public regarding funeral plans in a professional, sensitive and friendly manner. You will be managing a pop-up stand in high footfall areas across Norfolk, Suffolk and Essex, where you will be raising awareness of funeral plans, generating leads and passing them on to the appropriate branches.  

Role Responsibility

• Own our schedule of funeral plan roadshows throughout the year, engaging with members of the public to generate conversation and interest in funeral plans.
• Actively identify and generate sales leads through these conversations to engage potential clients who may wish to benefit from one of our FCA regulated funeral plans.
• Ensure strict adherence to FCA regulations and internal compliance standards when engaging and interacting with potential clients.
• Maintain accurate documentation and records of all client interactions whilst adhering to GDPR regulations.
• Ensuring leads are shared with the appropriate funeral branches in a timely manner.
• Consistent reporting of interactions, leads and conversion, to track success and identify focus for future roadshow activity.
• Undergo training and assessment to ensure that individuals are compliant with current FCA regulations in regard to the selling of pre-paid funeral plans. 
• Setting up a pop-up stand each day in a high-footfall area.
• Ability to maintain a high energy whilst working alone throughout the week.
• Responsible for the safe keeping and replenishment of all associated materials and devices.

The Ideal Candidate

Below lists the skills and behaviours required to complete the role of Funeral Plan Sales Representative with the East of England Co-op Funeral Services:

• Communication​
• Teamwork​
• Adaptability​
• Technical proficiency ​
• Customer focused

Things you need to know

The successful applicant for this role must hold a valid UK driving licence.

This position requires you to engage in lone-working activities as an integral part of the field-based responsibilities. You should be aware that the nature of the role will involve working independently in various locations.

As this role includes FCA regulated activities, you will be required to undertake DBS checks as well as credit references.

Package Description

What’s in it for you

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?  

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 25 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Access to our colleague communications app, The Loop
• Enhanced* family leave and pay arrangements
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great deals and discounts across 100’s of high street and online retailers
• Financial wellbeing support, including Wagestream®

Check out the detail of all our colleague benefits here.

* Enhanced on statutory terms, subject to service criteria.

We recognise the challenges people face trying to balance commitments both in and out of the workplace -  perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

About the Company

The East of England Co-op is the largest independent retailer in East Anglia, with over 230 stores and branches across Norfolk, Suffolk, Essex and Cambridgeshire.

Owned by over 260,000 members – including our colleagues – our vision is to be the most valued organisation in our region, by being a better kind of business and using our profit to make a positive impact on our communities.

Our Community Cares Fund provides hundreds of thousands of pounds to support groups and good causes, with a focus on mental health and wellbeing, food justice for all and creating community spaces. 

With a focus on environmental sustainability, we’re proud to have led the way on reducing food waste, being the first major retailer to sell food past its Best Before date for just 10p. 

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential, whether in food retail, funeral services, property investment, travel, security, stonemasonry, events, or our support functions. 

Find out more at www.eastofengland.coop

Our Recruitment Process

If this is the job for you, simply click ‘apply’. You will be required to register a profile on our careers page. To do this simply click apply. The good news is you’ll only have to register once – after this, it’ll be easier and quicker to apply for any roles in the future too.

Please note that our working patterns are non-contractual. The advertised working pattern represents the normal working pattern for the role at time of advertisement and is subject to change.

East of England Co-op