Vacancy Introduction

Our Funeral Co-Ordinators are responsible for advising on all aspects of our funeral services, ensuring that all associated administration and liaison is completed professionally and accurately.  They will often be the first point of contact for our clients and families supporting them through a difficult time and working to understand their needs and wishes.

Role Responsibility

• Provide a professional service to clients, advising on funeral services, pre-payment plans, masonry and ancillary services.
• Carry out all necessary duties to ensure that the funeral ‘goes to plan’. This will include the completion of internal and statutory paperwork, pre-funeral checks, as well as liaison with colleagues (such as the Funeral Director) and third parties (such as Crematoriums, Ministers, Doctors, etc.).
• Fulfil all office duties, including ‘back of house’ administrative tasks, updating the funeral administration system, managing telephone enquiries and booking appointments.
• Oversee the transfer of a deceased in to our care. Where families/clients have requested to do so, co-ordinate and support visits in-branch, or at the local Chapel of Rest.
• Oversee different aspects of financial administration. This includes receiving donations, banking, invoicing, completion of relevant paperwork, etc. Ensure that matters such as non-payment or payment plans are processed and escalated as necessary. 
• To demonstrate a professional standard of appearance and service at all times towards families/clients, congregations, crematorium staff, cemetery staff, Ministers, etc.
• Ensure that the branch is always of a high standard of appearance. To be responsible for the cleanliness and hygiene of the branch, undertaking housekeeping duties.
• Look to engage with the local community. Build strong relationships with stakeholders, developing opportunities to grow the business and its reputation.

The Ideal Candidate

• Great communication and interpersonal skills
• Professional and empathetic approach
• The ability to work well as part of a team, as well as independently under own initiative
• Attention to detail (in work, as well as own conduct and presentation)

Package Description

Click here to find out more https://www.eastofengland.coop/careers/benefits-of-working-for-the-east-of-england-co-op.

About the Company

As a co-op we’re a different type of business. We’re owned by our members and we work for the benefit of people and our communities, not just for profit.  We’re driven by our democratic values which are based around being fair, doing the right thing and caring for all those we deal with.  This includes our customers, our suppliers, our environment and each other.  We expect colleagues who work with us to share these values. We’re still a business and we work in a very competitive area so it’s still important that we’re efficient and work to the highest professional standards.

Click here to find out more https://www.eastofengland.coop/.

East of England Co-op