Vacancy Introduction

Come and join our team!

Are you ready to play a key role in shaping how we use technology to drive business success? As an Enablement Partner at the East of England Co-op, you’ll be at the forefront of supporting, configuring, and managing our marketing technology solutions.

Initially focusing on our CRM solution, your role will ensure the project aligns with our business objectives, delivering tangible value to our current and future membership offering. Working closely with IT, operations, and leadership teams, you’ll drive adoption and optimise performance, ensuring the solution integrates seamlessly into our business processes.

As you grow in this role, you’ll have the opportunity to expand your impact across other business areas, leveraging low/no-code technologies to streamline workflows and boost operational efficiency.

Want to know more? Take a look at our job description for the role here.

Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

What you’ll be doing

As the Enablement Partner, your key tasks/responsibilities will include:

• Supporting, configuring, and managing marketing technology solutions, starting with our CRM project.
• Driving adoption and ensuring alignment with business objectives to enhance our membership offering.
• Troubleshooting system issues, identifying root causes, and implementing effective solutions.
• Coaching users to fully utilise platforms within a best-practice framework.
• Managing system upgrades and integrations, optimising functionality, and introducing new features.
• Collaborating across departments to streamline workflows, improve efficiency, and foster continuous improvement.

The person we are looking for 

We’re looking for a driven and adaptable professional with a passion for technology and process improvement. To succeed in this role, you’ll need experience in:

• Business process improvement and process mapping.
• Leading change initiatives and managing stakeholders.
• Supplier management and service level agreements.
• Workflow analysis, troubleshooting, and leveraging tools like Power Platform.
• Coaching and enabling teams to adopt new systems and technologies.
• Cross-functional collaboration and delivering measurable business value.

You’ll thrive in this position if you’re a critical thinker who excels at solving complex problems, translating technical insights into practical solutions, and driving innovation through collaboration.

Perks of the job

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?  

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Access to our colleague communications app, The Loop
• Enhanced* family leave and pay arrangements
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great deals and discounts across 100’s of high street and online retailers
• Financial wellbeing support, including Wagestream®

Check out the detail of all our colleague benefits here.

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

* Enhanced on statutory terms, subject to service criteria.

East of England Co-op