Vacancy Introduction

Join Us at Our Brand-New Hellesdon Co-op! 

Opening 4 December 2025

We’re getting ready to open the doors to our brand-new East of England Co-op store in Hellesdon, and we’re looking for friendly, community-minded people to join our team.

This is an exciting time to come on board as a Customer Service Assistant (Food Retail) helping us shape the opening of a modern, bright, energy-efficient store that’s set to become a real hub for the local community.

You’ll be joining a team proud to deliver great service every day, supporting your colleagues and customers as we bring our Co-op values to life in a brand-new environment. Whether you’re looking to gain retail experience or want to be part of something new in your local area, this is the perfect time to get involved.

These roles are offered on a 3-month fixed-term basis to support the store’s launch and busy opening period - giving you a chance to make an immediate impact and experience life in our newest Co-op location.

Want to know more? Take a look at our job description attached to the bottom of this webpage.

Available Shifts

• Monday 6pm to 10pm – 4 hours 
• Tuesday 6pm to 10pm – 4 hours
• Wednesday 6pm to 10pm – 4 hours
• Thursday 6pm to 10pm – 4 hours
• Sunday 9.30am to 6pm – 8 hours 

Over 18 roles

Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.

Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

Why join us?

• Be part of an exciting new store opening and community launch
• Work with a friendly, supportive team in a brand-new environment
• Gain valuable retail experience with a trusted, local employer
• Help shape the customer experience from day one

The person we are looking for 

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT Skills

Perks of the job

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?  

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements*
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

* Enhanced on statutory terms, subject to service criteria.

East of England Co-op