Vacancy Introduction

Join Our Brand-New Store at Ipswich Train Station – Roles Now Available!

We’re excited to announce the opening of a brand-new East of England Co-op convenience store, located on the main concourse of Ipswich Train Station. As we continue to grow our family of businesses, we’re now recruiting for Customer Service Assistants to join us at this innovative new location.

As a Customer Service Assistant (CSA), you’ll be responsible for helping your store deliver high standards of customer service, availability and presentation, compliance, and engagement with the local community. You’ll be part of a diverse and motivated team that strives to attract and delight new and existing customers every day, supporting the continued success of our business.

Our new 1,500 sq. ft. cashless store will offer a modern shopping experience, featuring two Barista Coffee-to-go machines, our popular in-store bakery, a Tango Ice Blast dispenser, Fwip Ice Cream, and a selection of chilled beers, ciders, wines, and ready-to-drink cocktails.

We offer set shift patterns, and you’ll have the opportunity to choose your preferred pattern during the application process.

If you’re passionate about great service and want to be part of something new, we’d love to hear from you!

The person we are looking for 

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT Skills

Over 18 roles

Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.

Perks of the job

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?  

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements*
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Wagestream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

* Enhanced on statutory terms, subject to service criteria.

East of England Co-op