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Customer Service Assistant (Post Office)

Please Note: The application deadline for this job has now passed.

Vacancy Introduction

Our Customer Service Assistants are integral to the success of our business. You will likely be the first person that our customers meet and the service you provide is key in ensuring that they return to shop with us time and time again.

Role Responsibility

  • To be aware of and knowledgeable about the wide range of services and products available through the Post Office and seek to increase sales of these services
  • To handle all cash, vouchers, cheques and other data accurately and with a high degree of security and confidentiality
  • To complete all returns, accounts and forms in line with procedures and relevant time scales
  • To be constantly vigilant to potential fraud
  • Gain appropriate advice to request/order Post Office supplies in a timely manner.
  • You must maintain high levels of cleanliness and housekeeping
  • Report any safety & security related incidents or other significant events 
  • Complete all compliance related training courses required 
  • Requirement to pass the P250 Post Office security form

Please note: some of our stores share colleagues between the Food Store & Post Office functions.

The Ideal Candidate

  • Friendly and helpful attitude
  • Genuine commitment to delivering excellent customer service
  • Great interpersonal and communication skills
  • Flexible, hard-working and confident
  • Basic level of numeracy and literacy
  • Basic IT literacy

Package Description

Alongside a competitive salary, we also offer enhanced employer pension contribution and holiday entitlement, as well as our colleague discount scheme (including 10% off in our Foodstores) – these are just a few benefits of working for us! Full details can be viewed on the ‘Colleague benefits’ section of our website.

You will benefit from our award-winning training helping you to achieve your true potential. Should you have your sights on career progression in the future, we’ve supported lots of our colleagues through Apprenticeships and to develop into managerial and professional roles.

 

Working Hours

We’re here to serve our communities when they need us, so our colleagues are required to cover a number of different shifts across our trading hours, which include early mornings, evenings and weekends. We promote flexible working arrangements and are happy to discuss different ways of working (please indicate your availability within your application).

About the Company

As a co-op we’re a different type of business. We’re owned by our members and we work for the benefit of people and our communities, not just for profit.  We’re driven by our democratic values which are based around being fair, doing the right thing and caring for all those we deal with. This includes our customers, our suppliers, our environment and each other. 

We expect colleagues who work with us to share these values. We’re still a business and we work in a very competitive area so it’s still important that we’re efficient and work to the highest professional standards.

COVID-19 Recruitment Statement

Our colleague’s health and wellbeing is our priority and we have taken all reasonable steps to protect our teams in light of the COVID-19 pandemic.

Whilst we have a number of measures in place to make our workplaces COVID-secure, applicants should be aware that the vast majority of our vacancies are for customer-facing roles. Whilst you are not obliged to share the details of any health conditions as part of your application, we would encourage you to consider any Government guidance which might apply to you. The latest advice for clinically vulnerable and clinically extremely vulnerable people can be found here (https://www.gov.uk/coronavirus).

If you would like to discuss a vacancy prior to making an application, please contact hrservices@eastofengland.coop.

East of England Co-op

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