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Customer Service Assistant (Food)

Please Note: The application deadline for this job has now passed.

Vacancy Introduction

Our Customer Service Assistants are integral to the success of our business, now more than ever.

We are looking for temporary colleagues to support our fantastic store teams in ensuring we continue to provide our members and customers with great service in-store, as well during home deliveries requested via the “Snappy Shopper” app. You’ll be with us for a four-week period initially, on a flexible-hours contract (this may be extended, as appropriate).

Alongside picking and delivering customers’ shopping in a company vehicle, you’ll also support other tasks such as filling shelves, helping customers on the shop floor and serving on the tills.

You don’t need to have worked in this environment before; we’ll provide you with all the training and ‘know-how’ you’ll need to do a great job. What is really important is that you have a good work ethic, along with a flexible approach and helpful attitude.

We’re looking for candidates to start as soon as possible. Please make your application at the earliest opportunity as we may close this vacancy early, depending on the response we receive.

Role Responsibility

  • Picking and delivering shopping to our customers’ required locations (our delivery vehicles for “Snappy Shopper” are small vans)
  • Making sure the store is well-stocked with products (including working deliveries, filling shelves, etc.)
  • Offering a friendly and helpful service to our members and customers
  • Working safely and legally, including processing age-related sales on the tills or on delivery of goods (as required)
  • Any other reasonable tasks to support the running of the store

The Ideal Candidate

  • Friendly and helpful attitude
  • Genuine commitment to delivering excellent customer service
  • Flexible, hard-working and confident
  • Basic level of literacy (incl. numeracy and IT)
  • Happy to drive for work with a full clean driving licence (held for at least 6 months)

Due to having responsibility for age-restricted products/sales during home deliveries, the successful candidate will need to be aged 18 years or over. The successful candidate will have a DBS check conducted.

Package Description

Working Hours

We’re here to serve our communities when they need us, so our colleagues are required to cover a number of different shifts across our trading hours, which include early mornings, evenings and weekends. Please indicate your availability to work within your application.

About the Company

As a co-op we’re a different type of business. We’re owned by our members and we work for the benefit of people and our communities, not just for profit.  We’re driven by our democratic values which are based around being fair, doing the right thing and caring for all those we deal with. This includes our customers, our suppliers, our environment and each other. We expect colleagues who work with us to share these values.

We’ve been able to achieve success for over 150 years because of our people and we encourage applications from individuals from all backgrounds; you reflect the communities we serve! If you would like to join us, please follow the instructions on how to apply.


COVID-19 Recruitment Statement

Our colleague’s health and wellbeing is our priority and we have taken all reasonable steps to protect our teams in light of the COVID-19 pandemic.

Whilst we have a number of measures in place to make our workplaces COVID-secure, applicants should be aware that the vast majority of our vacancies are for customer-facing roles. Whilst you are not obliged to share the details of any health conditions as part of your application, we would encourage you to consider any Government guidance which might apply to you. The latest advice for clinically vulnerable and clinically extremely vulnerable people can be found here (https://www.gov.uk/coronavirus).

If you would like to discuss a vacancy prior to making an application, please contact hrservices@eastofengland.coop. 

East of England Co-op

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