Vacancy Introduction

Come and join our team!

We’re really proud of our state of the art and fully accredited monitoring and alarm receiving centre (ARC) located within our own Head Office. Monitored 24/7 by our friendly, highly skilled, and professional team, it provides a first-class service to not only our own businesses, but to external customers and clients across the country too.

The working times for this role, work on a 4 on, 4 off rotas working 12 hour shifts - this includes both day and overnight hours.

As a CRO, you’ll form a fundamental part of this amazing team. We think knowing the vital role you’re playing in keeping property and, most importantly, people safe is really rewarding.

You could be the first person responding to a potential emergency, whether that be a call, a security alarm or a colleague pressing a panic button in-store. Alternatively, you could be monitoring and downloading CCTV footage to support internal and external (e.g. Police) investigations.

Whilst previous experience in security / monitoring would be great, this is not essential. What’s really important is your ability to remain calm under pressure and to work methodically to capture and relay known information, recognising that how you react impacts how the wider Security team can respond.

We are truly local so, whatever your experience, you can work safe in the knowledge that you will be fully supported in this role by the on-site and remote Security team, as well as other Head Office colleagues.

Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

What you’ll be doing

• CCTV Monitoring – Observing cameras across a variety of different sites for a number of clients and escalating when required.
• Staff Welfare – Conducting regular checks on Lone Workers on both in-house systems and for external clients.
• Dealing with a variety of calls both acting on behalf of third-party clients and in-house calls both in hours and out-of-hours.
• Alarm Monitoring – Actioning and escalating a variety of alarms including Intruder Alarms, Fire Alarms & Panic Alarms. 

The person we are looking for 

• Have good communication and customer service skills.
• Be able to adapt to a variety of situations including acting in a state of emergency.
• Computer literate and the ability to work with a variety of programs and software including Google Docs, Microsoft Office and specialist programs.
• Be reliable, punctual and organised.
• Confident in following a variety of detailed processes set out by clients and management.
• Be prepared to work unsociable hours including nights, weekends and Bank Holidays.
• Prove motivated with a desire to progress.
• Have a positive problem-solving attitude.

Additional Information

Some roles within our co-op may require licence checks (e.g. DBS, drivers, other security checks) – These checks are mandatory for this role.

Colleagues undertaking this role must hold a SIA CCTV Licence, as mentioned this is desirable on application, however our co-op are prepared to put the successful candidate through the SIA training and licensing as required.

Perks of the job

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?  

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements*
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Wagestream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

* Enhanced on statutory terms, subject to service criteria.

East of England Co-op