Vacancy Introduction

The ARC Operative will support the ARC Co-ordinator and ARC Operative – Shift Leader in ensuring the effective and efficient operation of the Alarm Receiving Centre (ARC) in line with the British Standards. Working as part of a team the ARC Operative will be expected to fulfil a wide range of functions, including answering telephone calls, recording and escalating incidents, monitoring CCTV and alarm systems, responding to CCTV and alarms activations, lone worker safety and report writing.

Role Responsibility

To complete the requested downloads from the CCTV systems and create evidence packages for internal and external customers (e.g. the Police)

To assist the Security Administrator with the filing and archiving of evidence packages in the Security Services office where required

To assist the Shift Leader in ensuring that contractor guard cover has been arranged according to the needs of the business

To assist the Shift Leader in ensuring that the Retail Security Officers are updated with information relevant to their daily tasks

Telephone calls

To supporting the Shift Leader by answering overflow telephone calls, including incidents, accidents (H&S), customer complaints, funeral Lone Worker (where required) and security support and accurately updating the database

To ensuring that all telephone calls are dealt with in a professional manner and acted on by following the appropriate escalation process

To supplying Hot Work Permits to requesting locations and contractors, accurately following the process and updating the system

Monitoring

To monitor CCTV images and alarm systems and responding as per process within the appropriate timeframe

To review and investigate CCTV as per Society best practice and update appropriate personnel accordingly

To comply with best practice and Health & Safety guidelines by ensuring the safety of Lone Workers

To ensuring that emails are monitored and responded to within the appropriate timeframe

To complete daily checks as designated by the ARC Co-ordinator

Wherstead Park

Ensuring the physical security of Wherstead Park through the monitoring of CCTV, physical patrols, access systems and intelligence received

Reports

To complete written and electronic reports and statements for third party agencies within the appropriate timeframe

To prepare CCTV evidence as required by internal and external parties

To complete a task list for the Retail Security Officers based on the intelligence which has been gathered

To monitoring and distributing data request forms

To complete the security contractors, log sheet where required

To ensure that the Area Co-ordinator on-call rota is up-to-date

General

To communicate professionally with third party agencies

To repot faults within the ARC

To undertake all other duties as reasonable requested by the Shift Leader, ARC Co-ordinator or Security Management.

The Ideal Candidate

The ability to obtain and make practical use of data in whatever medium or form it is received.

The ability to structure tasks against priorities and timelines.

Sufficient knowledge and understanding of the business environment in which the ARC operates to add value and effectively support customers.

The ability to foster and develop positive and co-operative relationships with others internally and externally.

Problem solving through the ability to identify, comprehend and remove barriers to progress through effective solution development.

The ability to comprehend information received and the capacity to make all those who need to know understand.

The ability to react quickly and to embrace change.

The ability to apply and understand financial data.

The ability to evaluate risk and act on this evaluation.

The ability to develop and maintain up-to-date professional and technical competence and use this in the achievement of objectives

Must hold a SIA CCTV Licence.

Punctuality and the ability to work to agreed timelines.

Professional and self-motivated approach.

Package Description

Click here to find out more https://www.eastofengland.coop/careers/benefits-of-working-for-the-east-of-england-co-op.

About the Company

As a co-op we’re a different type of business. We’re owned by our members and we work for the benefit of people and our communities, not just for profit.  We’re driven by our democratic values which are based around being fair, doing the right thing and caring for all those we deal with.  This includes our customers, our suppliers, our environment and each other.  We expect colleagues who work with us to share these values. We’re still a business and we work in a very competitive area so it’s still important that we’re efficient and work to the highest professional standards.

Click here to find out more https://www.eastofengland.coop/.

COVID-19 Recruitment Statement

Our colleague’s health and wellbeing is our priority and we have taken all reasonable steps to protect our teams in light of the COVID-19 pandemic.

Whilst we have a number of measures in place to make our workplaces COVID-secure, applicants should be aware that the vast majority of our vacancies are for customer-facing roles. Whilst you are not obliged to share the details of any health conditions as part of your application, we would encourage you to consider any Government guidance which might apply to you. The latest advice for clinically vulnerable and clinically extremely vulnerable people can be found here (https://www.gov.uk/coronavirus).

If you would like to discuss a vacancy prior to making an application, please contact hrservices@eastofengland.coop.

East of England Co-op