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Branch Manager (Travel)

Vacancy Introduction

Join us as the Branch Manager at East of England Co-op Travel and take charge of an exciting and dynamic team. In a rapidly changing retail landscape, the travel industry stands at the forefront of evolution, and we need a leader who thrives in this environment.

As a passionate advocate for the industry, you'll ensure that your branch operates at its absolute best. You'll set the bar high, driving unwavering standards and promoting compliance. Every interaction with our valued members and customers will exceed expectations, leaving them amazed by the exceptional service your branch provides.

But you won't be alone on this journey. Our success lies in our dedicated, skilled, and diverse branch teams. Just as you take pride in your own achievements, you'll derive immense satisfaction from seeing your colleagues reach their full potential.

Role Responsibility

  • Lead and empower your branch team to greatness.
  • Consistently deliver exceptional standards and elevate customer service to new heights.
  • Drive growth, maximising turnover and profitability through efficient cost management.
  • Ensure that your branch operates safely and within legal guidelines, including ABTA and internal compliance.
  • Establish your branch as the most trusted travel retailer in the local community.
  • Cultivate strong relationships with other branches, customers, and colleagues.
  • Promote membership and the benefits it brings.

Want to know more? Take a look at our job description for the role here.

The Ideal Candidate

  • Previous experience in a direct-to-customer travel business.
  • Outstanding interpersonal skills, effectively communicating with stakeholders at all levels.
  • Commercially astute, with a sharp business acumen.
  • Confident in making sound decisions.
  • Driven, determined, and resilient in the face of challenges.
  • Strong literacy, numeracy, and IT skills.
  • Commitment to continuous professional and personal development, with a self-aware mindset.

Don't worry if you haven't managed a branch or a team before. We'll equip you with the necessary training and skills to excel in this role.

Join us and seize this incredible opportunity to shape the future of our branch and make your mark in the travel industry. Apply now and embark on an exciting journey with East of England Co-op Travel.

Package Description

What’s in it for you

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?  

  • Competitive rates of pay
  • 20% discount in our food stores, along with other discounts across our family of businesses
  • 22 days holiday (plus bank holiday entitlement) which increases with service
  • 5% employer pension contribution
  • Death in service benefit
  • Access to our colleague communications app, The Loop
  • Enhanced* family leave and pay arrangements
  • Opportunities to grow, with award-winning training and apprenticeship programmes
  • Great deals and discounts across 100’s of high street and online retailers
  • Financial wellbeing support, including Wagestream®

Check out the detail of all our colleague benefits here.

* Enhanced on statutory terms, subject to service criteria.

We recognise the challenges people face trying to balance commitments both in and out of the workplace -  perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

About the Company

The East of England Co-op is the largest independent retailer in East Anglia, with over 230 stores and branches across Norfolk, Suffolk, Essex and Cambridgeshire.

Owned by over 260,000 members – including our colleagues – our vision is to be the most valued organisation in our region, by being a better kind of business and using our profit to make a positive impact on our communities.

Our Community Cares Fund provides hundreds of thousands of pounds to support groups and good causes, with a focus on mental health and wellbeing, food justice for all and creating community spaces. 

With a focus on environmental sustainability, we’re proud to have led the way on reducing food waste, being the first major retailer to sell food past its Best Before date for just 10p. 

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential, whether in food retail, funeral services, property investment, travel, security, stonemasonry, events, or our support functions. 

Find out more at

Our Recruitment Process

If this is the job for you, simply click ‘apply’. You will be required to register a profile on our careers page. To do this simply click apply. The good news is you’ll only have to register once – after this, it’ll be easier and quicker to apply for any roles in the future too.

Please note that our working patterns are non-contractual. The advertised working pattern represents the normal working pattern for the role at time of advertisement and is subject to change.

East of England Co-op


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