Vacancy Introduction

Reporting to the Office Manager, this role is responsible for varied administration tasks throughout the business.  Encompassing the use of bespoke systems and manual methods, monitor, progress and act on administrative matters, prepare documentation for front line activity and consolidate completed work for future reference.  Assist and be involved with any improvement in the administration functions as required.

Role Responsibility

• Carry out administrative tasks for both memorials and kitchen departments;
• Be fully proficient with departmental software systems;
• Maintain a good understanding of the kitchens and memorials administration process, to ensure consistency across the team;
• Prepare and manage departmental correspondence;
• Prepare front line documentation;
• Prepare outgoing mail;
• Welcome any visitors, ensuring their needs are catered for;
• Jointly manage incoming telephone calls maintaining a considerate approach;
• Assist with any client interaction on site as required – e.g. quoting process;
• Filing of documents both electronically and manually – maintain a consistent approach;
• Provide cover for other administrative tasks as required in times of holiday & sickness;
• Play an active part in continual improvement of the administrative process;

The Ideal Candidate

• Ability to work on own and as part of a team in a busy office environment;
• Administrative background;
• A positive and “can-do” attitude;
• A “hands-on” and practical approach to work;
• Excellent and empathetic communication skills, particularly by phone;
• Good IT skills (MS Word, Excel & database management experience).
• Understanding of stonemasonry services.

Package Description

Alongside a competitive salary, we also offer enhanced employer pension contribution and holiday entitlement, as well as our colleague discount scheme (including 20% off in our Foodstores) – these are just a few benefits of working for us! Full details can be viewed on the ‘Colleague benefits’ section of our website.

You will benefit from our award-winning training helping you to achieve your true potential. Should you have your sights on career progression in the future, we’ve supported lots of our colleagues through Apprenticeships and to develop into managerial and professional roles.

Working Hours

We’re here to serve our communities when they need us, so our colleagues are required to cover a number of different shifts across our trading hours, which include early mornings, evenings and weekends. We promote flexible working arrangements and are happy to discuss different ways of working (please indicate your availability within your application).

Click here to find out more https://www.eastofengland.coop/careers/benefits-of-working-for-the-east-of-england-co-op.

About the Company

As a co-op we’re a different type of business. We’re owned by our members and we work for the benefit of people and our communities, not just for profit.  We’re driven by our democratic values which are based around being fair, doing the right thing and caring for all those we deal with.  This includes our customers, our suppliers, our environment and each other.  We expect colleagues who work with us to share these values. We’re still a business and we work in a very competitive area so it’s still important that we’re efficient and work to the highest professional standards.

Click here to find out more https://www.eastofengland.coop/.

COVID-19 Recruitment Statement

Our colleague’s health and wellbeing is our priority and we have taken all reasonable steps to protect our teams in light of the COVID-19 pandemic.

Whilst we have a number of measures in place to make our workplaces COVID-secure, applicants should be aware that the vast majority of our vacancies are for customer-facing roles. Whilst you are not obliged to share the details of any health conditions as part of your application, we would encourage you to consider any Government guidance which might apply to you. The latest advice for clinically vulnerable and clinically extremely vulnerable people can be found here (https://www.gov.uk/coronavirus).

If you would like to discuss a vacancy prior to making an application, please contact hrservices@eastofengland.coop.

East of England Co-op