ARC Senior Operator

Vacancy Introduction

Come and join our team!

We have an exciting opportunity for an ARC Senior Operator to join our Co-op Secure Response team, based at Wherstead Park, Ipswich.

Working within our 24/7 Alarm Receiving Centre (ARC), you'll play an important role in keeping our colleagues, customers and communities safe through effective security monitoring and incident response.

This is a flexible position, providing essential cover across our ARC operations, including the Response Desk and Senior Operator duties. Working 168 hours per month, you'll be required to cover a variety of shifts, including days, nights, weekends and public holidays, with no fixed shift pattern.

Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

What you’ll be doing

You'll support the day-to-day operation of our Alarm Receiving Centre, monitoring CCTV and alarm systems, responding to security incidents and ensuring appropriate action is taken when concerns arise.

As a Senior Operator, you'll also provide guidance and support to colleagues, helping coordinate operational activity, resolve complex incidents and maintain high standards of service.

Your responsibilities will include supporting colleague training and development, maintaining accurate incident records and identifying opportunities to improve our operational processes.

A key part of this position will be your flexibility to work across different shifts and responsibilities, ensuring our 24/7 service continues to operate effectively.

The person we are looking for 

We're looking for an experienced security professional who is confident working in a busy monitoring environment and comfortable adapting to changing operational demands.

You'll have:

• A valid SIA CCTV Licence or open to working towards one.
• Experience working within an Alarm Receiving Centre, security control room or similar environment.
• Strong knowledge of CCTV monitoring, alarm systems and security incident response procedures.
• Excellent communication and problem-solving skills, with the ability to remain calm under pressure.
• The confidence to provide guidance, coaching and operational support to colleagues.
• Good organisational skills, with the ability to prioritise tasks and make effective decisions.
• A proactive, professional and reliable approach to maintaining high standards of service.
• Flexibility to work a varied shift pattern, including days, nights, weekends and public holidays, with no fixed rota.

Perks of the job

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?  

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements*
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Wagestream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

* Enhanced on statutory terms, subject to service criteria.