Vacancy Introduction

An exciting opportunity has arisen for you to join our IT Services Team as a 1^st Line Support Engineer.

You will become the first point of contact for your colleagues on technical issues, supporting our IT Team where possible and ensuring standards are always upheld.

This is a fantastic opportunity for you to progress in the world of IT!

Role Responsibility

• Filter and direct incoming calls efficiently.
• Resolve a high volume of helpdesk tickets with a focus on quick and effective solutions.
• Apply technical IT skills to assist in open calls, developments, and system testing.
• Work collaboratively with the wider IT team and suppliers.
• Undergo cross-training with colleagues for comprehensive departmental knowledge.
• Maintain system integrity.
• Uphold security standards as per policy and legislation.
• Adhere to the Cyber ISMS policy suite.

Want to know more? Find our job description available for download at the bottom of this webpage.

The Ideal Candidate

Below lists the skills and behaviours required to complete the role of 1st Line IT Engineer at the East of England Co-op:

• Communication
• Teamwork
• Adaptability
• Technical proficiency
• Customer focused

Package Description

What’s in it for you

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?  

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 25 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Access to our colleague communications app, The Loop
• Enhanced* family leave and pay arrangements
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great deals and discounts across 100’s of high street and online retailers
• Financial wellbeing support, including Wagestream®

Check out the detail of all our colleague benefits here.

* Enhanced on statutory terms, subject to service criteria.

We recognise the challenges people face trying to balance commitments both in and out of the workplace -  perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

About the Company

The East of England Co-op is the largest independent retailer in East Anglia, with over 230 stores and branches across Norfolk, Suffolk, Essex and Cambridgeshire.

Owned by over 260,000 members – including our colleagues – our vision is to be the most valued organisation in our region, by being a better kind of business and using our profit to make a positive impact on our communities.

Our Community Cares Fund provides hundreds of thousands of pounds to support groups and good causes, with a focus on mental health and wellbeing, food justice for all and creating community spaces. 

With a focus on environmental sustainability, we’re proud to have led the way on reducing food waste, being the first major retailer to sell food past its Best Before date for just 10p. 

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential, whether in food retail, funeral services, property investment, travel, security, stonemasonry, events, or our support functions. 

Find out more at www.eastofengland.coop

Our Recruitment Process

If this is the job for you, simply click ‘apply’. You will be required to register a profile on our careers page. To do this simply click apply. The good news is you’ll only have to register once – after this, it’ll be easier and quicker to apply for any roles in the future too.

Please note that our working patterns are non-contractual. The advertised working pattern represents the normal working pattern for the role at time of advertisement and is subject to change.

East of England Co-op